Testimonials for Shirley Dalton &
Dalton Business Systems.

In the short time working with Shirley and her team at Dalton Business Systems we are having our best week ever, our turnover is as much in one week as we had for a whole month last year. The new systems we have in place will surely be tested in the coming days!
Michael Ormerod
Managing Director
JET Electrical Solutions Pty Ltd

We felt like we were in chaos. Frustrated with the current administrative practices, we didn’t have the time or objectivity to solve the problem.

Thanks to Dalton Business Systems we are now much more organized and able to provide an even greater standard of service to our clients. The streamlined procedures have also improved the efficiency and accountability of employees. We are able to get more done in less time and were amazed at the simplicity of some of the suggestions put forward. We found ourselves restructuring the organization and have created positions as well as clarified existing roles and responsibilities.
We are now able to focus on building a better business.
Gerard Devine
Business Development Manager
NewPsych Psychologists

The Mastermind Program at Dalton Business Systems is a real eye-opener; the commonalities of SME's are far more numerous than their differences and learning that in the inclusive, non threatening environment this program offers is a tremendous opportunity. In short if you feel you've more to learn, then this a great way to learn it.
James Piper
Director
Advance Design

I could not believe the amount of work I was doing until you showed me our General Application Process in black and white. It's timely to have this help with our step by step procedures. It will be our 'bible' to look at and this can be used most especially when I am not around.
Thanks Shirley!
Charmaine Hernandez
Joint CEO
Australian Careers & Education Consulting Pty Ltd

Dear Shirley,
Thank you very much for the support you provided me to systemise my business and make it more productive. Your 7 Steps to Systemising Your Business program and coaching has been very valuable. And I really appreciated your enthusiasm and insights you personally offered about my business and how I'm operating. The process wasn't nearly as scary as I thought. Initially I thought documenting my procedures would be painful, dry and boring, but I don't feel that way now. Actually, it's a good process for clarifying what's important in my business and improving how this works. This is a highly valuable process that any small business owner should undertake. It will make a difference not just to their business, but also to how they feel about it.

Thank you again and I look forward to working with you in the future.
Sincerely,
Jennifer Smokevitch
Round Table Consulting
Managing Director

I recently attended the AAPO Conference at which you spoke, and just wanted to let you know that I was truly inspired by you.
I am just starting out as a Professional Organiser (even though I now realise I have been "organising" most of my life, and I came away from the conference with an idea for developing a product which I am currently putting together.

Thank You again for the inspiration!
Grace Benedetti
Organised with Grace

I worked with Shirley to improve my communication skills.
As a result, I'm saving at least ½ day per week because I'm putting a little more effort and thought into how I communicate with my staff and family. I'm finding that I no longer have to spend time sorting out miscommunications and the problems that arise from that. I'm able to use the extra time to work on the business or for other activities.
Ray Lehrer
Director
Advance Design

Last year we began working with Dalton Business Systems to analyse our organisation - workflow, roles, systems - to identify problem areas, document procedures and release the business owners to actually have some time off, and also focus on business growth.

Now, almost 12 months later, I have just had 5 weeks off work (the first installment of long-overdue long service leave) and I now have brain-space to apply focused attention on the expansion of our interstate business.

During my absence over the last 5 weeks, our office staff have competently followed our detailed procedures, including expanding their roles to take on work I had previously been doing.

When I return to work, it will not be in the same role as before (trapped, processing the work) I will be free to focus on business expansion, staff development and system improvement - and I will also have the occasional day off!

Working with Dalton Business Systems FAST-TRACKED our progress through the painful stage of CHANGING from a small business that relies on the owners to know and do everything, to a small business that effectively operates with staff processing the work, allowing the owners to concentrate on business growth.

Shirley's amazing ability to clearly analyse our very detailed business is the key factor in our huge progress in the last 12 months.

Thanks Shirley!
Heidi Turton
Macquarie Educational Tours

Hi Shirley
Just a follow up to thank you for a great session last Friday. Your overview for our group was concise and easy to understand, and I think several of the members conveyed strong interest.

On behalf of North Shore Business Swap I do thank you for your time and preparation.
Mary Hendriks
Professional Education Group Coordinator
North Shore Business Swap

I am so impressed with the 7 Steps to Systemising Your Business Manual. It is clear and concise with lots of practical tools and helpful information.
Thanks Shirley for demystifying what can be a daunting process.
Anne Bunt
Registered Consultant and Coaching Psychologist
Positive Transitions

Dear Shirley

You saved my sanity.

When we met I knew that in order to fulfil my vision for my business I needed to put systems and processes in place that supported myself and my staff. What you have taught us, drummed into our heads, confronted us with, allows me to double the size of my vision for the next two years and that would not have been possible without the work you did.

I chose my speakers for my inaugural conference with great care. I asked you to produce a presentation and a product that would help catapult the businesses of my licensees.

You out did yourself. They love it and can't wait to get their hands on the simple systems and processes that will change their business lives.

We and my licensees are in your debt. Thank you.
Yours sincerely
Jennifer Elliott
Chief Executive Officer
Integrity and Values.com

I was concerned about compliance issues.

Shirley Dalton quickly addressed those concerns by working with us to create a Policies and Procedures Manual. She then assisted us to develop and implement systems, which all staff are easily able to follow. As a result, I am now able to delegate more of the administrative tasks associated with my business while ensuring consistency of service. Following her training, my administrative staff now have the confidence to complete assigned tasks with minimal direct supervision and the business operates more effectively and efficiently.

With Shirley's help I gained at least an extra day per fortnight.
Meg McNaughton
Director Solicitor
Enterprise Law

It was a pleasure to be trained by you. We owe much of our great success to you Shirley.
Al Roberts
Kip McGrath Education Centres - Wynnum

I was so inspired and motivated by your speech that I went back to my office, typed up my procedures and employed staff.
Thank you so much.
Rita Dixon
Director
recruitment administration support

A recent workshop participant, Ian Pettigrew of Pettigrew Family Funerals, said the workshop was just what he was looking for.
Ian's business has grown very quickly and needs to be organised differently. He was looking for ideas to cope with the growth and ensure the business maintains its high standards. Ian commented that, "the workshop made me think about the future and to put systems in place for the future, not just for now."
Ian Pettigrew,
Pettigrew Family Funerals

We knew there had to be a better way to do things but we didn't know how. Shirley Dalton from Dalton Business Systems looked at the overall business, identified issues and made recommendations.

We implemented the recommendations with Shirley's help and now have a wonderful new electronic filing system, fully trained staff and an operations manual. We've saved months in lost time looking for files and are now on target to double our business within three years.

Shirley was easy to work with and engaged with all staff. She prepared a workflow diagram for us which detailed how the various sections within the organisation support each other. We were able to use this information to enhance teamwork within the company.

We are very happy to recommend Dalton Business Systems.
Peter Glennie
CEO
NSA Juice Plus+®

This is a much better way, hey! This is fantastic.
M.M.
Receptionist

It took me a while to get my head around the new system but now I'm a legend at it. Shirley's training was excellent.
L.D.
Relief Officer

We were due for recertification for one of our training programs. We called Dalton Business Systems to assist us with our preparations for the review of our management systems.
Shirley Dalton provided a workflow diagram which detailed all of our processes. She also quickly identified the key areas of concern and addressed each of these.
Shirley's input saved us weeks of time and angst.
Robyn Laurenson
Business Manager
Graham A Brown and Associates

After spending time with you at training we could see that you have fantastic qualities that add a great deal of value to the Kip McGrath family. You are a clear thinker, organized, not easily fazed, supportive, encouraging, frank, caring, professional, a good communicator, a good judge of character and very knowledgeable.

We enjoyed sharing your quick wit and lovely smile. Since completing our training, your support and encouragement have been very much appreciated.
Thank you for all you've done for us and the wider family of Kippers.
Sue & Jim Hoile
Kip McGrath Education Centres - Meadow Heights

Shirley was responsible for coordinating and developing the franchise and master franchise training courses as well as designing new courses for centre managers for company owned centres. The logical progression and professionalism of these courses makes them outstanding. In 2003, Shirley travelled around Australia providing refresher training courses for franchisees. The feedback from these was excellent.
Kip McGrath
Joint CEO
Kip McGrath Education Centres Limited

The whole energy of the place has changed. It is wonderful.
Rebecca
Massage Therapist

You really put a lot of effort into making sure the students were engaged and enjoying the talk on networking. They enjoyed it and learnt a great deal. Thank you very much.
Stephen Ley
Teacher
Human Society and its Environment, Callaghan College

Dear Shirley

This is a big thankyou for volunteering your time and being the MC at the Scott McDonald Benefit Night. With over 350 people there to "Celebrate" the life of Scott it was a mammoth effort to control the evening. You had the night running very smoothly and kept the organised events happening to the time schedule that you had previously planned. The evening was an extremely enjoyable one, but not only did every one thoroughly enjoy themselves we raised over $25,000 on the night. !!!!

You contributed to this in a huge way by opening the evening, running the fund raising events throughout the night and concluding the evening. You were able to subtly encourage the guests to contribute to the fund raising while they thoroughly enjoyed themselves.

You have a great future in hosting events and looked and sounded completely at ease while at the Scott McDonald Benefit Night.

Your efforts were much appreciated.
With Thanks and Kind Regards
Christine Mostyn

I attended one of Shirley Dalton's workshops and I highly recommend the workshop for anyone wanting to improve their knowledge and understanding of systems and how they can greatly improve productivity within your business.

As a business owner that constantly looks at ways of improving my business I was impressed with Shirley's knowledge and ability to convey that information to all that attended on the day.
Lee Clements
Director
Life Body Beauty Wellness

You did a great job with the Business Systems Workshop and I really appreciated and enjoyed your professionalism and sharing of knowledge.
Paulina Mangano
Business Advisor
Hunter Business Centre Ltd

Dear Shirley
Your coaching with me was amazing.
In a short time, you enabled me to discover and get a new perception of what I have to do to make my speaking events much tighter and more dynamic. I have been on numerous seminars to learn how to do this but never really got the understanding I needed.
When I did your coaching, the light really came on.
Thanks again, now I am really off and running.
Kind Regards
Jenny Cartwright