Workflow Analysis

Dalton Business Systems has a unique way of analyzing and streamlining business workflow, whilst clients continue with their daily activities, without disruption to their businesses.

For example, DBS recently doubled the potential number of clients a business could see without the need to employ additional staff or increase working time, just by restructuring the way the business operates.

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Business Systems Implementation

Dalton Business Systems has the expertise and experience of business advisers and facilitators but with one big advantage. DBS does the work to ensure businesses utilize effective systems, rather than purely depending on people.

Dalton Business Systems fully tunes in to client needs and develops individual solutions. DBS supports the work of coaches and is supported by IT providers. For example, a coach may help a client identify the need to develop systems for the business and to have these documented.

An IT provider may be able to provide equipment to carry out the processes automatically but DBS actually works with the client to design, develop and implement the systems.

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Documentation of Procedures

Having good systems is one thing. Documenting them is another. Documented procedures are an essential part of managements risk plan. How would your business cope if key personnel were not available for any reason? Can you be certain that your service or product is being provided in a consistent manner?

The only way to be sure is to have your policies and procedures documented. Dalton Business Systems works with you to record and document your procedures and your policies. DBS can create an operations manual specifically for your organisation or we can teach you how to create your own.

For more information, call Dalton Business Systems.

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Staff Performance Indicators

"If staff don't do what you ask them to, either you didn't give them good instructions or they are incompetent. If they are incompetent, is it because they are unable or unwilling? And, if they are unable, is it because they need more training?"
(Kip McGrath, Joint Managing Director, Kip McGrath Education Centres Ltd)

Dalton Business Systems works with CEO's, managers and employees to design, develop and implement Key Performance Indicators (KPI's) and Key Behaviour Indicators (KBI's) for employees. KPI's and KBI's provide employees with a clear description of why their role is important and what they have to do to achieve in the role. This includes the tasks and the measurable standards for the tasks.

Call Dalton Business Systems if you would like some help to develop KPI's and KBI's for your staff or if you would like to know more about how you can reduce your anxiety because employees are not performing as well as you would like.

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Keynote Speaker & Emcee

Shirley Dalton is in demand as a keynote speaker and emcee for groups of employees, organizations, industry associations, conferences and the like. Shirley's presentations are dynamic and inspiring. She always has a message that is carefully mixed with stories and humour. A recent attendee at the Hunter Business Chamber Business Development Forum was so inspired by Shirley's presentation, "Use your business to get a life", that she went back to her office, typed up her procedures and employed staff.

Keynote Topics include:

• Success Strategies for Business
• Use your business to Get a Life
• How to develop and implement Key Performance Indicators
• How to communicate openly and honestly in the workplace and beyond
• How to develop business systems

Emcee

Shirley's style of emceeing is friendly and light hearted, yet she always remains in control.

Specifically requested for her ability to get along with an audience and inspire them to "dig deep", Shirley hosted a benefit night for over 300 guests at the Swansea-Belmont Surf Life Saving Club raising over $25,000.

More recently she was the emcee for the Grande Opening Christmas Concert for Dance Etc. a local dance school. Thrilled with how the evening progressed, Principal of the school, Miss Alexa Haddow said it was a great relief to know that Shirley was keeping the audience entertained as the dancers prepared for each set. The whole night was a fantastic success. As the emcee, Shirley enabled me to concentrate on helping the students perform to the best of their abilities.

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Training

Successful businesses rely on well-trained staff who know what to do; to what standard. Dalton Business Systems works with clients to develop individual solutions to maximize staff effectiveness and efficiency. This includes providing individual training in specialist areas of the business.

Dalton Business Systems also provides training in interpersonal skills which enables management and staff to communicate more effectively for the benefit of the organisation.

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Executive Coaching

Programs including the following topics are designed on an individual basis to suit individual needs. Timing of the program is flexible to suit clients.

• Identifying work priorities and managing time accordingly
• Effectively managing staff
• Delegation skills
• Strategic planning
• Designing and developing KPI's and KBI's and conducting staff performance reviews
• Interpersonal communication skills training
• Systems development

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Workshops

You will:

1. Learn what the term "business systems" means
2. Be given examples of good and bad systems
3. Prepare an organization chart for your business, including identifying key business areas, roles within those areas and staff assigned to those roles
4. Complete a mini systems audit for your business
5. Analyse the results of your audit (needs analysis)
6. Prepare an action plan to address the identified needs.

Shirley Dalton will explain key points, give examples and lead you in activities which will enable you to develop the skills to conduct an audit of your business, identify areas for improvement and determine actions and timeframes for improvement.

The workshop will be "hands on", ie you will be working on your business, applying your new skills. At the end of the workshop you will be able to take these skills back to your business and use them to continually analyse and improve your business.

The workshop aims to teach you how to systemise and document your business processes to achieve growth, more time, more profit, ensure compliance with legislative or industry requirements, assist with staff training, delegation and staff performance, enhance saleability of the business and/or ensure longevity of the business.

Unfortunately for most of us, it's a case of "you don't know what you don't know". Shirley's goal is to educate you about the importance of business systems so that you can use the knowledge to improve your business and your life - forever more.

For information on dates for future workshops or to arrange an in-house workshop, call Dalton Business Systems.

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Facilitation

Facilitation services are offered on an as needed basis.

Shirley Dalton is a gifted facilitator who has worked with large and small groups of stakeholders, employees, management and boards of directors.

Shirley works with clients to determine the agenda and then to facilitate the group to resolve issues or to develop strategies to move the organisation forward.

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Integrity and Values Profiling System

www.integrityandvalues.com – Accredited Licensed Provider

Dalton Business Systems is accredited to administer, interpret and provide feedback on the Integrity and Values Profiling System.

Arguably a world first, the Integrity and Values Profiling System is a breakthrough tool in the psychometric analysis of the human mind.

Developed, extensively tested and validated in Australia by leaders for leaders, the Integrity and Values Profiling System assesses individuals in 6 key areas:

1. Personal Integrity and Values
2. Self Management
3. Work or Task Focus
4. Relationship Management
5. Vision
6. Impression Management

"Integrity is your ability to have who you say you are visible in the world."

The Integrity and Values Profiling System removes the guess work when hiring, coaching and developing people. It enables managers to answer the question, "Is this person going to deliver the results we want, after we have trained or integrated them into a new role?"

With the Integrity and Values Profiling System you can accurately identify an individual's integrity and values and predict the impact on your team and bottom line profitability.

For more information and to see first hand how Integrity and Values can help your organisation, call Dalton Business Systems on (02) 49 209 808.

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Turn-Key-Operation Business Modeller Software

Turn-Key-Operation (TKO) Business Systems Modeller Software – Accredited Distributor

"This is the best software I have seen to help organisations structure and document their business processes." (Shirley Dalton)

"I just love using TKO. It really is user friendly." (Jen Richards)

If you've ever documented your procedures using standard word processing programs you'll be thrilled to use TKO. With the click of a button "Publish" TKO will build your manual in a matter of minutes. No more formatting, preparing Contents pages or editing footers because the page numbers are out. TKO can publish to print a 300 page document in a matter of minutes. You can make changes and publish again still within a matter of minutes.

With TKO your procedures are always up-to-date, a MUST, if you are required to produce evidence of an integrated management system.

The ease of publishing is only one benefit. The real benefit comes from following the structure of TKO:

1. Key Business Areas – what do we need to be good at?
2. Key Performance Areas – how good?
3. Key Roles – what roles do we need to perform the work?
4. Key People – who do we have on our team?
5. Role Assignments – which people will be assigned to the roles?
6. Policies and Procedures – this is how we do things around here.

Use TKO to develop job descriptions and measure staff performance.

Publish to html and link relevant checklists and documents to the desktop of all personnel.

Have confidence that the procedures are always up-to-date and staff are using the latest version of forms, checklists and procedures.

You can purchase TKO and document your own procedures.

We can train you how to use TKO.

We can do the work for you and document your procedures.

Call Dalton Business Systems now to arrange an in-house demonstration of how TKO can benefit your business.

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